Shipping policy

Thank you for shopping with DoneDealHub. We currently ship within the United States.

Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

Standard Shipping: $8.00
Free Standard Shipping: Available on orders of $99 or more
Express Shipping: $15.00

Estimated Delivery Times

Standard shipping typically arrives within 5–7 business days. Express shipping typically arrives within 2–3 business days.

Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, service disruptions, or other circumstances outside our control. Processing time is separate from estimated transit time.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including any applicable apartment, suite, unit, or building number. Please carefully review your shipping information before submitting your order.

If you notice an error after placing an order, contact shipping@donedealhub.com as soon as possible. We will make a reasonable effort to update the address before shipment, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

DoneDealHub is not responsible for delivery delays, failed deliveries, lost packages, or additional carrier fees resulting from an incomplete or incorrect address provided by the customer.

Packages Returned Due to an Incorrect Address

If a package is returned to DoneDealHub because the customer provided an incomplete or incorrect address, the address was deemed undeliverable, delivery was refused, or the package was not claimed, we will contact the customer after the package is received and inspected.

The customer may request that the order be shipped again to a corrected address. Any additional shipping and carrier fees must be paid by the customer before the package is reshipped. Any original shipping charges are nonrefundable because the carrier service was used for the initial shipment.

If the customer chooses not to have the order reshipped, or does not respond within 14 calendar days of our notice, the order will be handled in accordance with DoneDealHub’s Return and Refund Policy. Any refund for which the order is eligible may exclude the original shipping charge and any return-to-sender fees assessed by the carrier.

These terms do not apply when a package is returned because of an error made by DoneDealHub.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Lost, Damaged, or Tampered Packages

DoneDealHub takes care to properly package merchandise for shipment. Once an order has been transferred to the shipping carrier, delivery may be affected by carrier delays, loss, damage, or mishandling.

DoneDealHub will assist customers with qualifying lost, damaged, tampered, or undelivered shipments. Customers should promptly contact shipping@donedealhub.com and provide their name, order number, tracking number, photographs when applicable, and a description of the issue.

DoneDealHub will initiate or assist with the appropriate carrier investigation and keep the customer updated. The available resolution will be determined after the relevant shipment information and carrier findings have been reviewed. Carrier investigations may take up to 90 days.