Refund policy

At DoneDealHub, our goal is to provide brand name, quality products at competitive prices. Because our inventory consists of limited quantities, individual listings, and special-purchase opportunities, all sales are generally final.

Final Sale, Returns & Order Issue Policy

DoneDealHub does not accept returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect model, color, or style selection

  • Sizing or fit preferences

  • Finding the item at a different price elsewhere

  • Any other buyer-remorse reason unrelated to the condition or accuracy of the product received

Customers should carefully review the product description, photographs, specifications, measurements, condition, and other available information before completing a purchase.

Problems With an Order

Our final-sale policy does not eliminate remedies when:

  • The wrong item was delivered

  • The item is materially different from its listing

  • The item arrives defective or nonfunctional

  • The order is not delivered

If one of these issues occurs, contact support@donedealhub.com as soon as possible.

For an item received with a problem, please contact us within one calendar day after delivery and include:

  • Your name and order number

  • A description of the problem

  • Clear photographs or video showing the item and issue, when applicable

  • Photographs of the shipping package and label if the wrong item arrived or the shipment was damaged

Please retain the item, its original packaging, accessories, and shipping materials while we review the claim.

Resolution Process

DoneDealHub will review the information provided and respond with the next steps.

Depending on the circumstances, an appropriate resolution may include:

  • A replacement, if one is available

  • A prepaid return label and refund

  • Another remedy agreed upon with the customer

Do not return an item without first receiving return instructions from DoneDealHub. When a return is authorized because of our error, a materially inaccurate listing, or a qualifying defect, DoneDealHub will cover the authorized return-shipping cost.

Approved refunds will be issued to the original payment method after the returned item is received and inspected, when a return is required. Processing times imposed by banks or payment providers may vary.

Non-Delivery

If tracking shows that an order was not delivered, or the expected delivery date has passed without delivery, contact support@donedealhub.com with your order number. We will review the shipment and work with the carrier as necessary.

Questions Before Ordering

We encourage customers to carefully review the product description, photographs, specifications, and other available information before completing a purchase.

If you have questions about a product before purchasing, contact support@donedealhub.com. We will be happy to provide available information to help you make an informed selection.

By completing a purchase through DoneDealHub, the customer acknowledges and agrees to this Final Sale, Returns & Order Issue Policy, subject to any rights or remedies that cannot lawfully be waived or excluded under applicable law.