Order Fulfilment | Shipment Overview

At DoneDealHub, we take care to properly package every order to help protect your purchase during shipment. Each watch is carefully prepared and packaged before it is transferred to the shipping carrier.

Operational Inspection Before Shipment

DoneDealHub confirms that each watch is operational before it is shipped to the customer.

This inspection is intended to verify that the watch is functioning at the time it leaves our possession. Customers should inspect their purchase promptly upon delivery and follow any applicable manufacturer instructions regarding initial setup, winding, charging, or operation.

Order Processing & Shipment

Most orders are packaged and provided to the selected delivery carrier within 2 business days after the order is received.

Once your order has been provided to the shipping carrier, shipping tracking information will be provided to the buyer. Tracking information allows you to monitor the progress of your shipment directly through the carrier.

Please note that order processing and delivery times may be affected by:

Weekends and holidays
Shipping carrier operating schedules
Carrier availability and capacity
Weather or other unforeseen circumstances
Carrier delays or service interruptions
Incorrect or incomplete shipping information

The estimated delivery date provided by a shipping carrier is an estimate and is not guaranteed by DoneDealHub.

Tracking Your Order

Once tracking information is provided, buyers should use the tracking number supplied with the shipping carrier's official tracking tool for the most current information regarding the shipment's location and estimated delivery date.

Because tracking information is provided and updated by the shipping carrier, the carrier's tracking system should be considered the most up-to-date source for shipment status and delivery estimates.

DoneDealHub does not control or guarantee carrier-provided delivery dates or estimated arrival times.

Shipping Damage & Carrier Responsibility

DoneDealHub takes reasonable care to properly package merchandise before it is transferred to the shipping carrier.

However, once an order has been accepted by or transferred to the shipping carrier, DoneDealHub is not responsible for damage, loss, delay, theft, or mishandling caused by the shipping carrier.

The shipping carrier is responsible for the package while it is in its possession and during transportation and delivery.

Inspect Your Package Upon Delivery

We strongly recommend that customers inspect their package as soon as it is delivered.

Before opening your package, look for signs of:

Crushed or severely damaged packaging
Punctures, tears, or holes
Water or other visible damage
Broken or damaged seals
Evidence that the package may have been opened or tampered with

If the package appears damaged, take clear photographs of the package before opening it, if possible.

After opening the package, inspect the watch and its packaging for any signs of shipping-related damage.

If Your Package Arrives Damaged

If your package or watch appears to have been damaged during shipment:

Photograph the package before opening it, if possible.
Photograph the shipping label and any visible damage.
Photograph the shipping box, packaging materials, and watch.
Keep the original shipping box, packaging materials, and all contents.
Contact the shipping carrier promptly to report the damage and determine whether a carrier claim should be filed.
Contact DoneDealHub at support@donedealhub.com to notify us of the situation.

Providing photographs and retaining the original packaging may be important when documenting a shipping damage claim.

Shipping Carrier Claims

Customers are responsible for promptly reporting shipping damage or loss to the applicable shipping carrier and following the carrier's claim procedures.

DoneDealHub will provide reasonable assistance with information available to us regarding the shipment when appropriate; however, DoneDealHub does not assume responsibility for damage, loss, delay, theft, or mishandling occurring after the package has been transferred to the shipping carrier.

Any claim for damage or loss caused by the carrier should be submitted in accordance with the carrier's applicable claims process and requirements.

Important Shipping Notice

Processing time and carrier delivery time are different.

Most orders are provided to the shipping carrier within 2 business days. The shipping carrier then controls the transportation and delivery of the package.

Holidays, weekends, carrier availability, weather, service interruptions, and other circumstances may affect the estimated delivery date.

For the most current information regarding your shipment, please use the tracking number provided by DoneDealHub on the shipping carrier's official tracking website or tracking tool.